Quality standards

Our clients' interests always come first. Our experience shows that if we serve our clients well, our own success will follow.
The “quality standards” is a list of commitments undertaken by both Inis alga® and its client, be it a company, institution or individual, on a long term perspective.

In order to promote efficiency and quality, we, Inis Alga and its client, engage in …

1. Respecting reciprocal values

Diversity, adversity, cultural differences, modesty, ambition, integrity are values to be considered and respected at least within the framework of the mission.

2. Preserving confidentiality of information

We regularly receive confidential information as part of our normal supplyer/client relationships. To breach a confidence or to use confidential information improperly or carelessly would be unthinkable.

3. Promoting trust in the relationship

To facilitate the long-term process of trust building, we promote fluidity in communication and assertiveness. Saying 'no' is a right ; it highlights the strength of expressing a 'yes'.

4. Ensuring a full commitment to the mission

Personal and professional engagement is essential to conduct a satisfactory mission all through the process:

Before the mission:

• to prepare it the best we can
• to confirm reciprocal needs
• to organize key meetings between employees and consultants
• to facilitate all the logistics
• to communicate the necessary documents in assigned times
• to agree on key indicators of success.

• to commit oneself in giving success maximum a chance.

• to follow up in terms of Return On Investment (R.O.I.) : for example, to collect 'hot' and 'cold' feedbacks from protagonists according to a previously agreed methodology.

5. Stressing teamwork in everything we do

Inis alga® and our client are working in order to make progress. Reality blossoms from constructive confrontation. Therefore, sharing something, we are enriching one another. We stress creativity and imagination in everything we do.

6. Determining to achieve excellence in everything we undertake

We have an uncompromising determination to achieve excellence in everything we undertake. Rather be best than biggest. We take great pride in the professional quality of our work. In a service business, we know that without the best people, we cannot be the best firm.

7. Not excluding humour from our relationship

No mankind without humour ! Humour is probably the best anti stress, perhaps because it makes it possible to stand back from most of situations. So, whenever it is possible, why preventing from it ? Humour as a guarantee for quality…